RETURNS POLICY

LAST UPDATED: 10th March 2026

HOW TO RETURN AN ITEM

We operate a self-fulfilment returns policy. Please note that you must provide your own shipping label. There are two different return methods depending on whether you ordered from our site or a partner platform (e.g., Debenhams).

Please note: Once a return is approved, it may take up to 14 working days for the funds to be returned to your original payment method. 

ORDERS FROM DISCIPLINE365.COM

To return an item, please follow these steps:

Contact us via returns.discipline365.com 

You will be guided to select the product(s) you wish to return and asked to provide us with the necessary information so we can assist you. You will require the email address that you used to place your order.

Package the item securely in its original packaging, including all labels and documentation.

IMPORTANT: Please include your order number and name in the package, so our team can match it to you.

Purchase a shipping label, and send your product to this address.

Return it to:

Discipline 365 Limited, Seaview Business Centre, Seagreen, Turner Street, Redcar, Cleveland, TS10 1AZ

ORDERS FROM A PARTNER SITE:

Debenhams
Please start your return at this link.

https://www.debenhams.com/track-and-return

BooHoo
Please start your return at this link.

https://www.boohoo.com/track-and-return 

Package the item securely in its original packaging, including all labels and documentation.


IMPORTANT: Please include your order number and name in the package, so our team can match it to you.

Purchase a shipping label, and send your product to this address. 

Return it to:

Discipline 365 Limited, Seaview Business Centre, Seagreen, Turner Street, Redcar, Cleveland, TS10 1AZ

If you have any questions regarding the process, please contact us at:

📧 hello@discipline-group.com

RETURNS CONDITIONS

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• All tags, labels, and packaging must be intact
• Returns must be made within 14 days from the day of purchase.

We reserve the right to refuse returns that do not meet these conditions.

REFUNDS

Once we receive and inspect your return, we will:

• Notify you of the approval/rejection of your refund
• Process approved refunds within 7 working days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed
• Refund the original payment method used (excluding  pop up stores & events) 

 

POP UP STORES & EVENTS RETURNS POLICY

Returns from pop-up stores and Discipline 365 events are accepted under our usual returns policy, however we'll need you to email us and provide your e-receipt so we can verify your purchase, open our returns portal and issue a refund. 

Where cash has been used to purchase, items that are eligible for a return can only be refunded with store credit in the form of an e-gift card.

If you paid using debit/credit card, we'll be able to refund onto the original payment method providing you're able to provide proof of purchase. Your e-receipt contains your order number which we'll need to find your order and begin the return process.

A refund or store credit will be issued once we've received your return back at our warehouse.

 

FAULTY OR INCORRECT ITEMS

If you receive a faulty, damaged, or incorrect item, please contact us via returns.discipline365.com within 48 hours of delivery. We will arrange a refund, including postage costs. Must be returned within 14 days of delivery.

 

CHECK IF YOUR ORDER WILL ARRIVE IN SEPARATE SHIPMENTS

You can check if your order will arrive in separate packages via your shipping confirmation email.

This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email containing further information, and the remaining item(s) will arrive shortly afterwards.

 

CAN I COMBINE MULTIPLE RETURNS INTO ONE RETURN?

Returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately!

Please retain any proof of return postage receipts as we may need to view these as part of your return. If you've already sent back multiple returns in one package, let us know so we can look into this for you.

 

DO YOU OFFER EXCHANGES?

We do not offer exchanges, please return your item and receive a refund in full within 14 days from the date of purchase, then purchase the product of your preference.

 

Contact Us

If you have any questions, please contact our customer service team at:
📧 hello@discipline-group.com