Returns Policy

RETURNS POLICY

Last updated: 12TH NOVEMBER 2024


If you have an item you wish to return, please enter your email at this link:

returns.discipline365.com

You will be guided to select the product/s you wish to return and asked to provide us with some information so we can best help you.

After you've submitted it and we have reviewed it, you will receive a pre-paid returns stamp you can use to post your returns to us free of charge!

If you have any questions, please get in touch with a member of the team at:

customer.care@discipline-group.com

 
WHAT ITEMS CAN I RETURN?

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 14 days from day of purchase. Please see the below for any exceptions to this rule:


To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

WHEN WILL I GET MY REFUND?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

GOOD TO KNOWS...

  • We only offer refunds onto the original payment method used to make the order.
  • Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.


CAN I COMBINE MULTIPLE RETURNS INTO ONE RETURN?

Returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately!


Please retain any proof of return postage receipts as we may need to view these as part of your return. If you've already sent back multiple returns in one package, let us know so we can look into this for you.


DO YOU OFFER EXCHANGES?

 

We do not offer exchanges; please return your item and receive a refund in full, then purchase the product of your preference.

 

POP UP STORES & EVENTS RETURNS POLICY

Returns from pop-up stores and Discipline 365 events are accepted under our usual returns policy, however we'll need you to get in touch with us and provide your e-receipt so we can verify your purchase, open our returns portal and issue a refund"


*Where cash has been used to purchase, items that are eligible for a return can only be refunded with store credit in the form of an e-gift card.


If you paid using debit/credit card, we'll be able to refund onto the original payment method providing you're able to provide proof of purchase. Your e-receipt contains your order number which we'll need to find your order and begin the return process.


FYI; A refund or store credit will be issued once we've received your return back at our warehouse.


I'M MISSING SOME ITEMS FROM MY ORDER

We’re sorry if something's missing from your order, but don't worry, it could be because we've only shipped part of your order, and the rest of your order will arrive a few days later.


CHECK IF YOUR ORDER WILL ARRIVE IN SEPARATE SHIPMENTS

You can check if your order will arrive in separate packages via your shipping confirmation email.


This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email containing further information, and the remaining item(s) will arrive shortly afterwards.

CHECKED YOUR ORDER IS CORRECT BUT STILL MISSING AN ITEM?

We're sorry about that!

The item(s) missing may have been out of stock. If we're unable to fulfil item(s) in your order, we'll have sent you an email about this - It’s worth checking your junk/spam folder too!

If you've checked the above and your order isn't arriving in separate packages, and we haven't let you know some of your order is out of stock, please let us know so we can look into this for you.


I'VE RECEIVED A DIFFERENT ITEM TO WHAT I ORDERED

In the unlikely event you've receive a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we'll get it sorted;
  • Your order number
  • The name of the item you didn't receive
  • A photo and the name of the item you have received (if the wrong item)
FYI; All claims for orders arriving damaged, or with missing/wrong items must be made within 7 days of the delivery date.


RECEIVED A FAULTY ITEM?

We're sorry if you've received a faulty item! Please send our Customer Support Team:
  • Your name and email address
  • Order number (e.g #UK123456)
  • Item name/description (if known)
  • Photos that show:
  1. The fault as clearly as possible
  2. Full-length photo of the item
  3. The Discipline logo and label
All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.